If you placed your order while signed in to your online account, please sign in to your account using your username and password.Select “Order Status” from the top navigation of any page.You may return your item at any BJ's Club location or by following the instructions below. Please see BJs.com's return policy before initiating a return.
Any issues that arise after the item is signed for must be resolved through the manufacturer’s warranty. Once the item has been accepted it will be deemed to be the correct item and in good working condition. If you have ordered one of these non-returnable items, please inspect the item carefully and if possible, refuse delivery of incorrect or damaged products. *Bulk online sales are final and cannot be returned reference Terms of Use available on BJs.com by clicking here, or contact your BJ’s business partner with questions. Please contact the manufacturer for assistance with products such as: Products under a manufacturer's warranty which have service center only restrictions.
Returned merchandise must be in new condition with its original packing and accessories intact. Please return your product to the nearest BJ's Club location or by following the instructions here or email us at Conditions for Return and Credit If you are not completely satisfied with your purchase, you are entitled to a refund or exchange subject to the following guidelines. BJ's selects the highest quality Merchandise for our Members and stands behind the products we sell.